Espressive was named a Q2 2019 "Hot Vendor" by HFS Research in this report written by Ollie O'Donoghue, Research Vice President. According to the report, the HFS Hot Vendors are "an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice."

Hot Vendors are selected by HFS analysts based on their offerings' distinctiveness, ecosystem robustness, client impact, financial position, and the impact in HFS' OneOffice Framework. The selected emerging players and startups were chosen due to their visions and strategies to impact and disrupt the market.

"At HFS Research, we commonly see that end-users simply don't have the time or appetite to be led around in circles by ineffective chatbots. Espressive has impressively designed a solution that employees actually want to use. This is especially important for IT and business service teams to consider as employee expectations for immediacy at work begins to match demands we see in the consumer space."
-- Ollie O'Donoghue 

Virtual agent basics

Important considerations to ensure high adoption