79% of digital transformation budgets have grown since the pandemic – 26% of them have grown dramatically. With that in mind, you may be researching ways to automate employee self-help with an AI-based virtual support agent. If so, you need to understand what is meant by “conversational AI” before you make a decision.
Read this eBook to learn:
- The key requirements for AI to be truly conversational
- The five questions to ask a vendor prior to making a decision
- The employee experience resulting from true conversational AI
With true conversational AI you should expect ticket deflection rates of 62% or higher. If vendor case studies are reporting less than that, that is a sign that you should keep looking. Your employees need a self-help experience that will increase satisfaction and productivity– especially in a COVID-19 work from home world.
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