ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more productive. That is likely why you invested in them. So why should you consider integrating Espressive Barista, our AI-based virtual support agent (VSA) with ServiceNow?
What you will find inside this eBook:
• The five reasons why integrating Barista with ServiceNow is a smart decision
• How to get more value out of your investment with ServiceNow
• Why departments outside of IT need case management that is easy to use