ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more productive. That is likely why you invested in them. So why should you consider integrating Espressive Barista, our AI-based virtual support agent (VSA) with ServiceNow?

What you will find inside this eBook:

• The five reasons why integrating Barista with ServiceNow is a smart decision

• How to get more value out of your investment with ServiceNow

• Why departments outside of IT need case management that is easy to use

Virtual agent basics

Important considerations to ensure high adoption