ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more productive. That is likely why you invested in them. However, when it comes to employee self-help, most report service portal adoption between 10-15%.
The great news is that you can maximize your investment in ServiceNow by integrating Barista, our AI-based virtual support agent (VSA), into your ServiceNow instance so that you can automatically resolve 30 to 50% of your service desk tickets.
In this webinar you will learn the five reasons why integrating Barista with ServiceNow is a very smart decision, including how to:
• Get a greater ROI from your ServiceNow investment
• Give departments outside of IT case management that is easy to use
• Resolve employee questions and issues immediately and automatically