ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more productive. That is likely why you invested in them. However, when it comes to employee self-help, most report service portal adoption between 10-15%. 

The great news is that you can maximize your investment in ServiceNow by integrating Espressive Barista, our AI-based virtual support agent (VSA), into your ServiceNow instance, reducing help desk call volume by 40% to 60%.

In this webinar, you will learn five reasons why you should integrate Barista with ServiceNow, including how to: 

• Get a greater ROI from your ServiceNow investment

• Give departments outside of IT case management that is easy to use

• Resolve employee questions and issues immediately and automatically

Virtual agent basics

Important considerations to ensure high adoption