Have you implemented a strategy to “shift left” in ITSM by deploying portals and chatbots? But employee adoption of these self-service tools is only 10 to 15%? This eBook explains why employee adoption is low and provides 5 steps that you should take to get your shift left strategy right. Just imagine how your service-desk call volume would drop if employee adoption was 50 to 60%. It’s achievable.

What you will find in this eBook:

• Why portals and chatbots deliver low employee adoption

• 5 steps to getting your shift left strategy right

• How exceptional employee experiences increase productivity and lower costs

Virtual agent basics

Important considerations to ensure high adoption