An AI-based chatbot can dramatically reduce calls to your help desk, reducing MTTR and improving the employee self-help experience. But it can just as easily turn into a lengthy, expensive, failed proposition.
How can you make sure your chatbot initiative will succeed? It all starts with a strong RFP designed specifically for chatbots.
In this eBook you will learn:
• The 6 considerations that you should build into your chatbot RFP
• Actual questions to include in your RFP to help ensure success
• How to thrill your employees, because without adoption it doesn't matter