Our Key Takeaways
- When evaluated among 11 vendors, in The Forrester Wave™: Chatbots for IT Operations, Q4 2022 -- Espressive was top ranked in the Strategy category.
- As a Leader Espressive received the highest scores possible in 20 criteria, including: Chatbot Readiness, Product Vision, Market Approach, Partner Ecosystem, Supporting Products and Services.
- According to the report, “Strategically, Espressive has fully aligned itself with customer success with its robust partner strategy, included services to ensure its customers' products meet end-user expectations, and built a pricing model with contract mechanisms designed to guarantee positive user outcomes."
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