15 Minute Demo: How To Deflect Tickets With Automation
Did you know you can resolve up to 76% of employee questions using Espressive Barista? Barista, our AI-based virtual support agent (VSA), incorporates advanced NLP and conversational AI to automate resolution of employee questions, issues, and requests with personalized responses that results in the auto resolution of 70% of help tickets.
Fran Fernandez, Chief Product Officer of Espressive, shows you how in a 15-minute video, the first in our demo series.
Fill out the form to the view the 15-minute demo and see Barista in action.
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Speaker:
Fran Fernandez, Chief Product Officer, Espressive
As the first ever product manager hired at ServiceNow, Fran is intimately familiar with the IT service management (ITSM) market. Fran has a wealth of experience in both artificial intelligence (AI) and natural language processing (NLP) and is a pioneer for conversational chatbots. He is an expert in blending consumer design principles with the best AI technologies to create exceptional self- help experiences. Prior to being chief product officer at Espressive, Fran held leadership positions at ServiceNow, BMC Software, and CA Technologies. As director of product management at BigPanda, Fran helped organizations process a storm of data into meaningful inputs they could react to.
