TroubleshootingIQ

The Barista TroubleshootingIQ feature reduces the need for unnecessary tickets and live agent involvement by enabling Barista, our GenAI-based employee co-pilot, to guide employees through common troubleshooting processes. With TroubleshootingIQ, Barista can mimic the approach of a human agent by drawing on existing knowledge and previous ticket resolution. This not only resolves employee issues faster, but keeps tickets from inundating service desk agents so they can focus on strategic initiatives and more complex issue resolution.