#1 Conversational AI-Based Digital Workplace Assistant

Contain Costs. Increase Productivity.

Espressive Barista is the top conversational AI-based digital workplace assistant for enterprise companies with over 1000 employees. Request your personalized demo and an Espressive representative will be in touch.

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Beyond Promises. Proof.

We focus on practicality, proof, and precision – which is why we guarantee results

Highest Resolution Rate

52% to 74% ticket resolution on average in one month


Fastest Time to Deployment

6 to 8 weeks to set up Barista with ROI on day 1


Most Expansive Understanding

4B+ phrases & LLM integration


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Top Conversational AI-Based Digital Workplace Assistant

WHO IS BARISTA FOR

For Leaders in IT, HR and Facilities

IT Leaders - Automate your help desk, reduce your budget, and keep your workplace competitive.

HR Leaders - Resolve routine HR questions globally as you focus on high-touch interactions.

Facilities Leaders - Simplify resolution of facilities-related issues, questions and requests with AI.

Espressive Barista is a sophisticated AI-based virtual support agent that combines the best of human experience with the best of artificial intelligence to automate the resolution of employee self-help across the enterprise, resulting in the highest call deflection rates in the industry.

EFFORTLESS HELP. AUTONOMOUS ASSISTANCE.

Espressive Barista



Barista takes on the role of the help desk, automating resolution of employee questions with personalized experiences. The result? Employee adoption of 80-85% and reduced help desk call volume of 52-74%.

Barista outperforms knowledge engines by leveraging the power of AI to engage with employees to understand their needs and autonomously provide resolutions, versus simply recognizing keywords and phrases before providing related knowledge articles and links.

BARISTA CONTROL CENTER

Open, no-code platform

Unlike other virtual agents, Barista is built on an open platform, giving our customers extreme flexibility. Whether you want a fully managed service, the flexibility to make your own updates, or the ability to do deep, no-code customization, Barista delivers.

WHITEPAPER

Reducing Employee Dependence on Calling the IT Service Desk

IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or ​eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.

ESPRESSIVE BARISTA

Espressive Barista LLM Gateway™ Paternity Leave

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“Espressive automates employee self-help so our service teams can focus on things that impact our bottom line. That enables us to acheive cost containment while improving the employee experience with conversational AI.”

— Eric Johnson, CIO, Momentive

See Early Results

"Dexcom grew 30% in 2020 putting a huge demand on our IT and HR help desks. Espressive enabled us to support that growth with 64%ticket deflection, 96% email interception, and 41% reduction in calls.”

— Shelly Selvaraj, SVP of IT, Dexcom

"The new hybrid workforce demands an instantaneous response, and we deliver that with Espressive Barista. In the first month we achieved deflection in the mid 40s and are on a path to the 70s. We're automating fulfillment of routine requests, and that's only scratching the surface of what Barista can do."

— Kumud Kalia, CIO, Guardant Health

"Espressive is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our sixdivisions, ensuring high engagement levels."

— Peter McGarahan, Sr. Director IT, First American Title

Integrations

Collaboration Tools
Knowledge Management
Device Management
Asset Management
Productivity Suites
HR Applications
Applications
IT Service Management
Automation Platforms

Redefine How Your
Employees Get Help.

Espressive Barista is the top-ranked AI-based digital workplace assistant for the enterprise.