On April 2, just two weeks after the shelter in place order went into effect in California, Pat Calhoun, founder and CEO of Espressive, interviewed Declan Morris, former CIO of Splunk, to understand his views on how CIO's are responding to COVID-19. This eBook summarizes Pat's interview with Declan. The interview covers a range of topics including:

• Initial impact of COVID-19 work from home mandates
• Options enterprises have to mitigate the impact
• Considerations when provisioning automation
• Importance of employee adoption to the CIO
• Should IT leaders reprioritize their portfolios
• Comparison of recessions in 2008 and 2020
• Getting the attention of the IT leadership team
• Budget is tight; how do you prioritize it

Declan is Executive in Residence for Costanoa Ventures where he advises infrastructure companies on product market fit. Prior to that, Declan served as Chief Information Office for Splunk were he led the IT organization through an intensive hyper-growth period that saw revenues soar tenfold. Declan has also served in various IT leadership positions at Adobe, eBay, PayPal, Goldman Sachs, and Charles Schwab & Co.

Virtual agent basics

Important considerations to ensure high adoption