62% of employees are working from home and while 41% are more productive, one in three are struggling. Because of that, calls to help desks have gone up 35%.
In a work from home world, employees need immediate answers to their questions 24/7. Long hold times and assistance limited to traditional business hours won't cut it.
If you're considering a virtual support agent to automate employee self-help for IT, HR, and more, true conversational AI will change the game by enabling you to contain costs while raising workforce productivity and satisfaction.
Join Pat Calhoun, CEO and founder of Espressive, in this online discussion as he shares:
This webinar will help you understand why conversational AI is a game changer, while arming you with questions to ask vendors as you evaluate your options.
Conversational AI: The Game Changer for Help Desk Automation
Tuesday, October 6, 2020
11:00 AM PST | 1:00 PM CST | 2:00 PM EST
Pat Calhoun, CEO and Founder of Espressive
Pat is a visionary leader with an intense focus on user experience and customer adoption. As CEO at Espressive, Pat is set to transform the enterprise self-help experience to a consumer-like approach that drives employee adoption and significantly reduces help desk call volume. Pat’s first startup, Airespace, grew revenues to over $80M in two years before being sold to Cisco for $450M. Pat served as senior vice president of product at ServiceNow, general manager of the network security business for McAfee, CTO for the Cisco switching, routing, wireless, and security access business, and GM of the Cisco identity business. Pat holds 35 patents and has been published in more than 16 publications.