Employee Self Service

Resolve Employee Questions

Automatically and Instantly

Espressive Barista, AI-based virtual support agent, brings consumer-like employee self-help to the enterprise.

Solving the needs of service desks with the highest deflection and adoption rates in the industry.

Self-Help in a Work from Anywhere World

100+ Languages
15 Departments

Understood for true enterprise service management

Barista is multilingual and cross-department, enabling employees to have a single place to go for all their questions.

Billions of
Phrases

Recognized on day one

The Barista Employee Language Cloud delivers the fastest time-to-value with billions of phrases understood on day one and growing.

74%

Resolution rate achieved

Setting a gold standard with the highest deflection rate to increase employee productivity and lower your cost.

Automate your help desk and keep your workforce productive

Built on a conversational AI platform that understands human language, Barista automates the resolution of employee questions, issues, and requests with immediate, personalized responses that result in employee adoption of 80 to 85%. Barista also scales to meet the most demanding increases in call volume, enabling you to support your workforce through any situation.

Instantly automate unlimited use cases that matter to your employees

Barista supports unlimited use cases for service teams across the enterprise. Identifying and implementing the use cases that are most important to your employees will reduce help desk call volume, while making your employees more productive.

Open, no-code platform

Unlike other virtual agents, Barista is built on an open platform, giving our customers extreme flexibility. Whether you want a fully managed service, the flexibility to make your own updates, or the ability to do deep, no-code customization, Barista delivers.

Customer success framework ensures success

Our customer success team ensures a successful deployment as well as continued success over time. We also partner with our customers to deploy a change management plan that drives adoption, getting your employees excited to give Barista a try and keeping them coming back.

“Espressive automates employee self-help so our service teams can focus on things that impact our bottom line. That enables us to achieve cost containment while improving the employee experience with conversational AI.”

Eric Johnson, CIO, SurveyMonkey

“Dexcom grew 30% in 2020 putting a huge demand on our IT and HR help desks. Espressive enabled us to support that growth with 64% ticket deflection, 96% email interception, and 41% reduction in calls.”

Shelly Selvaraj, SVP of IT, Dexcom

“The new hybrid workforce demands an instantaneous response, and we deliver that with Espressive Barista. In the first month we achieved deflection in the mid 40s and are on a path to the 70s. We’re automating fulfillment of routine requests, and that’s only scratching the surface of what Barista can do.”

Kumud Kalia, CIO, Guardant Health

“Espressive is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels.”

Peter McGarahann, Sr. Director, IT, First American Title