The pandemic caused seismic shifts in the workplace that are proving to have a lasting impact. Three trends have emerged as frontrunners that will continue into the near future and beyond:

1. We are moving from work from home to a hybrid workforce,

2. We're moving from a recession to cost optimization, and 

3. The move to conversational platforms to handle service management inquires is rapidly accelerating.

So it's no surprise that Gartner predicts by 2023, three-quarters of HR service management inquiries will be initiated through conversational platforms. Is now the time to implement a virtual employee assistant (VEA) to automate HR inquiries?

This eBook discusses why employees are demanding conversational AI as we head into a post COVID-19 workforce, and shares data that can help you determine whether you are ready for that. There’s a lot to consider—and it’s not just about choosing the right technology. With only 34% of employees using core HR tools in the past 12 months, how do you leverage change management to ensure adoption of a VEA?

Virtual agent basics

Important considerations to ensure high adoption