The 2020 pandemic caused seismic shifts in every part of your organization. A large percentage of employees have worked remote for a year now with no defined end in sight; cost containment that began last year is impacting 2021 budgets; and digital transformation is a top priority.

So, it’s no surprise that Gartner predicts by 2023, three-quarters of HR service management inquiries will be initiated through conversational platforms. Is now the time to implement a virtual employee assistant (VEA) to automate HR inquiries?

There’s a lot to consider. And it’s not just about choosing the right technology. With only 34% of employees using core HR tools in the past 12 months, how do you leverage change management to ensure adoption of a VEA?

Criss Marshall, our CMO and Employee Adoption Evangelist, will provide data and case studies to help you create exceptional employee experiences.


Criss Marshall
CMO & Employee Adoption Evangelist, Espressive

Criss has a passion for building employee adoption and engagement. Several years ago, she led the corporate rebrand of NetApp, inspiring 15,000 employees around the globe to adopt, embrace, and evangelize the new corporate brand. At Espressive, she developed an innovative Employee Adoption Program that is helping employees consume new digital technology — which is vitally important for the Future of Work where the "employee experience" is now the "digital experience."

Virtual agent basics

Important considerations to ensure high adoption


Pat Calhoun, CEO and Founder of Espressive

Cost containment, employee experience, and digital transformation are top business priorities in 2021 as a result of the pandemic