Because of the pandemic, employees are migrating between work from home and work from officeIT budgets are being decreased by 8% (according to Gartner), and many health experts predict a second wave of COVID in the fall. As a result, employee questions have reached an all-time high—not only for IT, but for HR and Facilities too.

If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections: 

  • 5 questions to ask ServiceNow about their virtual agent
  • 5 reasons why ServiceNow customers choose Espressive Barista 

The goals for any virtual agent should be: (1) high employee adoption; (2) high ticket deflection; (3) fast time to value; (4) unlimited scalability; and (5) budget reduction. Can the ServiceNow Virtual Agent deliver that? Read this eBook to help you in your evaluation process.  

Fill out the form on the right to read this eBook today. 

Virtual agent basics

Important considerations to ensure high adoption