Espressive has been named a Leader in The Forrester New Wave: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive received a differentiated rating, the highest score possible, in five criteria including architecture/integration, chatbot readiness, deployment and security, vision, and market approach.   

The Forrester New Wave identified and evaluated the most significant chatbot providers for IT operations. Analysis was based on a 10-criterion survey and a two-hour briefing with each evaluated vendor. Market presence was also reviewed.  

Espressive Barista, our virtual support agent represents a paradigm shift in the delivery of AI-based employee self-help. Barista understands 1.3 billion phrases across 14 major enterprise services teams and nine languages. Powered by an advanced natural language processing (NLP) engine and sophisticated machine learning capabilities, Barista bridges the gap between AI and the semantics of human language.    

Read the Forrester New Wave report to find out what we think sets Espressive apart. 

Virtual agent basics

Important considerations to ensure high adoption