On April 21st we hosted an online event – an opportunity for attendees to be up close and personal with the leader of a 500-person IT Client Support Services Team. 

John Powers, head of IT Client Support Services at Solar Turbines (a Caterpillar company) and Pat Calhoun, founder and CEO of Espressive, discussed John’s world and how it was impacted by the sudden work from home mandate.

John walked through what that world looked like before March 16, 2020, what it looked like the following weeks, and what it looks like now. He demonstrated how and why he made intelligent automation part of his IT help desk business continuity plan before COVID-19 ever struck.

Fill out the form on the right to view the online event.


John Powers, Head of IT Client Support Services at Solar Turbines

John Powers 

Pat Calhoun, Founder and CEO at Espressive


View the Online Event