Consumer apps have successfully rolled out artificial intelligence (AI) because they architected their services for the scale of the mobile world. When enterprise vendors bolt AI onto older architectures, however, it doesn’t work. Learn the four questions you should ask vendors before you implement an AI-based chatbot or virtual support agent (VSA).

What you will find inside this eBook:

• Why user experience requirements have evolved to include speed

• What conversation-level speed means and how to achieve it

• The 4 questions to ask vendors before buying a chatbot or VSA

Virtual agent basics

Important considerations to ensure high adoption