According to a recent Pulse Report on IT Service Management (ITSM) Tool Strategies, 62% of senior decision makers are at the consideration point or above in terms of implementing AI in the form of chatbots for ITSM with the goal of deflecting calls to the help desk, reducing MTTR, and improving the employee self-help experience. While AI is well positioned to enable digital transformation of employee self-help, it can easily turn into a lengthy, expensive, failed proposition. How can you make sure your chatbot implementation will succeed?

In this webinar you will learn:

• The pros and cons of platforms, tool-kits, searchbots, and pre-built solutions

• How NLP plays a role in providing employees with single, clear answers

• The criteria that matters most to ensure your AI project will be a success

Virtual agent basics

Important considerations to ensure high adoption


Pat Calhoun, CEO and Founder of Espressive

Cost containment, employee experience, and digital transformation are top business priorities in 2021 as a result of the pandemic