Running an Effective IT Service Desk During and After a Pandemic

By Chris Matchett; April 17, 2020; Gartner

Summary

According to Gartner, "I&O leaders must adapt provision of IT support as the COVID-19 pandemic has forced both business consumers and IT service desk analysts to work from home."

Learn what approaches I&O leaders have put into place, and how the return to a “new normal” is accelerating Level 0 support initiatives.

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Gartner, Running an Effective IT Service Desk During and After a Pandemic, Chris Matchett, 17 April 2020
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