Amazon raised the bar for shopping in our consumer lives, but ServiceNow hasn’t been able to match that at work. Why can’t we have an Amazon-like shopping experience at work? We can. Learn the 5 reasons why IT service catalogs are failing, and how to create a shopping experience that will delight employees while saving significant time and cost to create.

What you will find inside this eBook:

• 5 reasons why IT service catalogs are hard for employees to use and IT to create

• The impact of creating exceptional employee experiences when shopping at work

• 5 easy steps to making your ServiceNow IT service catalog Amazon-Like

Virtual agent basics

Important considerations to ensure high adoption