ESPRESSIVE BARISTA

Request a demo today to see Barista in action

Self-Help in a Work from
Anywhere World

100+

agent days automated in one month at Solar Turbines

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75%

reduction in help desk costs at a regional Energy Company

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64%

IT questions resolved autonomously at Dexcom

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Resources

EYEBROW

Automate your help desk and keep your workforce productive

Built on a conversational AI platform that understands human language, Barista automates the resolution of employee questions, issues, and requests with immediate, personalized responses that result in employee adoption of 80 to 85%. Barista also scales to meet the most demanding increases in call volume, enabling you to support your workforce through any situation.

EYEBROW

Instantly automate unlimited use cases that matter to your employees

Barista supports unlimited use cases for service teams across the enterprise. Identifying and implementing the use cases that are most important to your employees will reduce help desk call volume, while making your employees more productive.

ESPRESSIVE BARISTA

Open, no-code platform

Unlike other virtual agents, Barista is built on an open platform, giving our customers extreme flexibility. Whether you want a fully managed service, the flexibility to make your own updates, or the ability to do deep, no-code customization, Barista delivers.

ESPRESSIVE BARISTA

Instantly automate unlimited use cases that matter to your employees

Barista supports unlimited use cases for service teams across the enterprise. Identifying and implementing the use cases that are most important to your employees will reduce help desk call volume, while making your employees more productive.

“Espressive automates employee self-help so our service teams can focus on things that impact our bottom line. That enables us to acheive cost containment while improving the employee experience with conversational AI.”

— Eric Johnson, CIO, Momentive

See Early Results

"Dexcom grew 30% in 2020 putting a huge demand on our IT and HR help desks. Espressive enabled us to support that growth with 64%ticket deflection, 96% email interception, and 41% reduction in calls.”

— Shelly Selvaraj, SVP of IT, Dexcom

"The new hybrid workforce demands an instantaneous response, and we deliver that with Espressive Barista. In the first month we achieved deflection in the mid 40s and are on a path to the 70s. We're automating fulfillment of routine requests, and that's only scratching the surface of what Barista can do."

— Kumud Kalia, CIO, Guardant Health

"Espressive is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our sixdivisions, ensuring high engagement levels."

— Peter McGarahan, Sr. Director IT, First American Title

Integrations

Collaboration Tools
Knowledge Management
Device Management
Asset Management
Productivity Suites
HR Applications
Applications
IT Service Management
Automation Platforms

Redefine How Your
Employees Get Help.

Learn Why Digital Transformation Should Start with Your Help Desk